Testimonials

Try Before you Buy

For your convenience, we offer a try and buy option in partnership with our courier service. When the courier delivers your order, they can wait for a brief inspection period to ensure your satisfaction. If you are satisfied with the product, you can accept it, and the courier will complete the delivery process. In case the product doesn't meet your expectations during the inspection period, you can decline the purchase. However, please note that you will be responsible for the shipping fees.

Exchange, Return & Refund

Thank you for shopping with us! We value your satisfaction and want to ensure that you are completely happy with your purchase. Therefore, we offer a hassle-free return policy within 14 days of receiving your order. Please take a moment to familiarize yourself with our return guidelines outlined below:

Eligibility for Returns: To be eligible for a return, the item must be unused or unworn in a new condition as received, with packaging intact.

Return Procedure: If you wish to initiate a return, please contact our customer service within 14 days of receiving your order to request a return authorization. You can contact us through email or our instagram page. Our customer service team will guide you through the return process.

Return Shipping: Please note that return shipping costs are the responsibility of the customer.

Refunds and Processing Time: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued in cash and will be handed to the courier. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We are here to assist you and ensure your shopping experience is enjoyable and hassle-free. Thank you for choosing Melli’s as your trusted shopping destination!